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Explore How satmtka Handles Your Privacy

At satmtka, we take the handling of your personal data seriously — this page sets out exactly what we collect, why we collect it, and how you can…

Data collected only as neededUPI & Paytm transactions securedAccount data under your controlRetention periods clearly statedContact us to request changes

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Browse What This Privacy Policy Covers

satmtka Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This Privacy Policy applies to all personal data satmtka processes when you create an account, make deposits via UPI, Paytm or PhonePe, or interact with our support team. We collect only the data required to operate your account — such as your name, contact details, and

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transaction history — and we do not sell or share your information with third parties for their own marketing. Data is stored on secured servers, and access is restricted to authorised personnel. Where local Indian law imposes specific obligations on how we retain or process your
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data, those obligations take precedence. The policy applies where local law permits and may not extend to jurisdictions where access is restricted.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR PRIVACY TEAM

Open a Privacy Request Through These Channels

Team online

Email Privacy Team

Send your data access, correction or deletion request directly to our privacy email address. We aim to acknowledge your request within 48 hours and resolve it within 14 working days of receipt.

Live Chat Support

Start a live chat from within your satmtka account to speak with a support agent about your privacy query. Agents are available daily and can escalate data requests to our compliance team on your behalf.

Postal Address

For formal written requests regarding your personal data held by satmtka, you may send a letter to our registered address. Include your account email and a clear description of the data action you are requesting.

HOW WE PROTECT YOUR DATA

See How satmtka Manages Account Security and Retention

Our data handling practices are built around minimising what we hold and maximising what you control.

Cookie Management

We use session and analytics cookies to keep your account logged in and to understand how pages are used. You can adjust cookie preferences from your browser settings at any time without affecting your account access.

Account Security Practices

Passwords are stored using one-way hashing and are never visible to our staff. Two-step verification is available on your account settings page, and any login from an unrecognised device triggers an alert to your registered email.

Data Retention Periods

Transaction records tied to UPI, Paytm and PhonePe deposits are retained for the period required by applicable law. Account profile data is removed within 30 days of a confirmed account closure request, subject to legal hold obligations.

Third-Party Data Sharing

We share data with payment processors — including those operating UPI and Paytm rails — only to the extent necessary to complete your transaction. No personal data is passed to advertisers or data brokers.

Your Right to Access and Correct

You may request a copy of all personal data we hold about you, and you can ask us to correct inaccuracies at any time. Requests are handled by our privacy team and completed within the timeframe required under applicable Indian law.

How to Request Deletion

To have your personal data deleted, raise a request via email or live chat with your account details. We will confirm which data can be erased immediately and which must be retained to meet legal or financial record-keeping requirements.

Check Answers to Your Privacy Policy Questions

The questions below cover the most common concerns about how satmtka collects and handles personal data, your rights under this policy, and the steps you can take if you want to update, access or remove the information we hold about you.

We collect your name, email address, phone number and date of birth during account creation. When you deposit via UPI, Paytm or PhonePe, your transaction reference and payment method are also recorded to maintain accurate financial records.

Payment details pass through encrypted channels directly to the payment processor. satmtka retains only the transaction reference, amount and timestamp — we do not store your UPI VPA or PhonePe credentials on our servers.

Yes. Email our privacy team or raise a request via live chat with your registered account email. We will compile and send you a full data summary within the period required by applicable law, typically within 14 working days.

You can update basic details like your phone number directly in account settings. For corrections to identity documents or transaction records, contact our privacy team via email or live chat and we will process the change after verification.

Profile data is deleted within 30 days of a confirmed closure. Transaction records are held for the period mandated by applicable Indian financial regulations. Once that retention window closes, the records are securely destroyed.

No. We do not sell or license your personal data to third parties for their own marketing. Data is shared with payment processors like Paytm only to complete your transactions, and with service providers bound by confidentiality obligations.

Contact our privacy team immediately via email with a description of your concern. We will investigate and respond within 48 hours. If you remain unsatisfied, you have the right to escalate to the relevant data protection authority under applicable Indian law.

Explore How satmtka Handles Your Privacy

Open a Privacy Request Through These Channels

Email Privacy Team

Live Chat Support

Postal Address

See How satmtka Manages Account Security and Retention

Cookie Management

Account Security Practices

Data Retention Periods

Third-Party Data Sharing

Your Right to Access and Correct

How to Request Deletion

Check Answers to Your Privacy Policy Questions

01 What personal data does satmtka collect when I open an account?

02 How is my payment data handled when I use UPI or PhonePe?

03 Can I request a copy of all the data satmtka holds about me?

04 How do I ask satmtka to correct inaccurate information on my account?

05 How long does satmtka keep my personal data after I close my account?

06 Does satmtka share my data with third parties for marketing purposes?

07 What should I do if I believe my data privacy rights have been breached?

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